How to cancel Crunchyroll

Last verified 2026-06-16 · official source

Steps to cancel Crunchyroll

1. FIRST, figure out HOW you signed up, because that determines where you cancel. If you subscribed directly on Crunchyroll.com, follow the web steps below. If you signed up through the iOS/Android app, Apple, or Google, you must cancel in the App Store or Google Play. If you signed up through a partner (Amazon, Roku, PlayStation, or YouTube), you must cancel through that partner. Cancelling in the wrong place will NOT stop billing.
2. WEB (subscribed on Crunchyroll.com): Go to Crunchyroll.com in a web browser and log in to your account.
3. WEB: Click your profile icon in the top-right corner, then click Settings from the drop-down menu.
4. WEB: Go to Membership Info. (If you subscribed through a different service such as PlayStation, that will be shown here instead, and you will need to cancel through that service.)
5. WEB: Click Cancel Subscription.
6. WEB: When Crunchyroll tries to keep you (the save/retention screen), click 'No thanks, Finish Cancellation' to proceed with cancelling.
7. WEB: You can optionally share a reason for cancelling, then click 'Submit and exit'. If you would rather not answer, click 'Skip and exit'. Your cancellation is now complete. You keep Premium access until the end of your current billing period.
8. APPLE / iOS (signed up via App Store): Open Settings on your iPhone/iPad, tap your name at the top, tap Subscriptions, tap Crunchyroll, then tap Cancel Subscription and confirm. (Alternatively, in the Crunchyroll app tap Account then Membership then Manage, which sends you to the App Store. Crunchyroll Support cannot cancel an Apple-billed subscription for you.)
9. GOOGLE / ANDROID (signed up via Google Play): Open the Google Play Store app, tap your profile icon, tap Payments & subscriptions, tap Subscriptions, select Crunchyroll, then tap Cancel subscription and confirm. (Alternatively, in the Crunchyroll app tap Account then Membership then Manage, which sends you to Google Play.)
10. PARTNER PLATFORMS (Amazon, Roku, PlayStation, or YouTube): You will not see a cancel option on Crunchyroll.com. Cancel through that platform's own subscription/account management area instead.
11. AFTER CANCELLING: To confirm it worked, return to Membership Info (web) or your App Store/Google Play subscriptions list and verify it shows cancelled or 'expires on [date]'. Note: deleting the app, logging out, or removing your payment method does NOT cancel the subscription.

Things to watch out for

• How you cancel depends entirely on how you signed up. If you subscribed via Apple, Google, or a partner (Amazon, Roku, PlayStation, YouTube), you CANNOT cancel on Crunchyroll.com and Crunchyroll Support cannot do it for you. You must cancel where you are billed.
• Deleting the Crunchyroll app, logging out, or removing your payment method does NOT cancel your subscription. Charges continue until you actually cancel through the original signup method.
• There is a retention/save screen during web cancellation. You must click 'No thanks, Finish Cancellation' to actually cancel; closing the page before this step leaves the subscription active.
• Refunds: Crunchyroll states that digital goods, including memberships, are non-refundable. Cancelling stops future charges but does not refund the current period. (EEA/UK consumers may have a 14-day statutory cancellation right.)
• Cancelling does not end access immediately. You keep Premium perks until the end of the current paid period (the date shown on your Membership Info page).
• Free trial trap: a free trial (typically 7 days) automatically converts to a paid membership unless you cancel before the trial/billing date. Cancel ahead of your renewal date; via app stores, aim for at least 24 hours before the trial ends.
• Billing cycles: monthly plans renew on the same date each month and annual plans on the same date each year, based on your original signup/last-billed date. Cancel before that renewal date to avoid the next charge.
• If you cancelled but are still being billed, it usually means you cancelled in the wrong place (e.g., on Crunchyroll.com while actually billed through Apple/Google/a partner), or you have a second subscription under a different email. Re-check and cancel at the actual billing source.
• Crunchyroll does not offer phone support. Any 'Crunchyroll cancellation phone number' you find online is third-party and not official; do not call it. Cancellation is fully self-service and never requires a call.

Refunds

Crunchyroll states digital goods, including memberships, are non-refundable. Cancelling stops future renewals but does not refund the current billing period; you retain access until the period ends. (Consumers in the EEA or UK may have a 14-day right to cancel for a refund.) If you were billed through Apple or Google, any refund request would go through Apple or Google under their own refund policies, not Crunchyroll.

Cancellation is fully self-service online (Crunchyroll.com) or via the app store you signed up through. No phone call or in-person visit is required. Crunchyroll does not offer phone support at all; official support is web-based (24/7 live chat plus email in the Help Center, login required for live chat), so the phone field is left empty. Third-party 'cancellation phone numbers' for Crunchyroll are not official. Account deletion is a separate action from cancellation (cancel billing first). The cancel_url is the canonical membership management page (Crunchyroll.com/account redirects to /account/membership); if it does not load directly, log in at Crunchyroll.com then go profile icon then Settings then Membership Info.

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