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How to cancel HBO Max

Last verified 2026-06-16 · official source

Difficulty: EasyTime: About 2 to 5 minutes onlineOnlineIn-app
Go to the HBO Max cancellation page →
If you subscribed through an app store: Yes, this is the single biggest trap. If you subscribed through Apple App Store, Google Play, Roku, Amazon Appstore, Samsung, a TV/internet provider, or Prime Video Channels, you MUST cancel with that provider, not on HBO Max's site. iPhone/iPad: Settings > your name > Subscriptions > HBO Max > Cancel Subscription. Android: Play Store > profile > Payments & subscriptions > Subscriptions > HBO Max > Cancel subscription. Roku: my.roku.com/subscriptions. Amazon: amazon.com/appstoresubscriptions. Samsung: samsungcheckout.com. Check the 'billed through' line at the top of your HBO Max subscription screen to confirm who charges you.

Steps to cancel HBO Max

  1. FIRST, identify who bills you. Sign in to HBO Max, open your profile, and choose Subscription (on the web go to https://www.hbomax.com/subscription and sign in). The billing provider is shown at the top of the subscription screen. If it says you are billed through Apple, Google Play, Roku, Amazon, Samsung, or a TV/internet provider, you CANNOT cancel on HBO Max's site and must cancel with that provider (see the gotchas below).
  2. IF BILLED DIRECTLY BY HBO MAX (WarnerMedia/WBD): Go to https://www.hbomax.com/subscription and sign in. (The link redirects to the HBO Max sign-in page, then to your subscription settings.)
  3. Choose 'Cancel Your Subscription'.
  4. If a discount or retention offer appears (commonly reported but not part of the official documented flow), decline it to keep cancelling. Choose the option that continues the cancellation rather than accepting the offer.
  5. Confirm your cancellation when prompted.
  6. Note your access expiration date. You keep access until the end of the current billing period. Subscriptions billed directly through HBO Max are non-refundable, so there is no partial-month refund.
  7. Watch for a confirmation email. Note: deleting the HBO Max app does NOT cancel the subscription.
Watch for the save offer. A 50 percent off retention discount is widely reported by third-party sources to appear when you start the cancellation flow (often dropping the ad-supported tier to roughly 5 dollars/month for several months). It is NOT documented on any official HBO Max help page, so it may not always appear. If an offer does appear, decline it and continue the cancellation to finish.

Things to watch out for

Refunds

Subscriptions billed directly through HBO Max are non-refundable per the official refund policy: 'There is a no refund policy for subscriptions billed through HBO Max.' You retain access until the end of the period you already paid for. The Extra Member Add-On gets a prorated refund for any remaining days when cancelled. If you were billed through Apple, Google, Roku, Amazon, or Samsung, any refund is governed by that platform's own refund policy, so request it there.

The service formerly called 'Max' is now 'HBO Max' again (rebrand went live July 9, 2025); it is the same subscription and login. No inbound cancellation phone line is published on HBO Max's official help pages (the official Contact Us page offers only a feedback link, not a hotline), so phone is left blank to avoid surfacing an unverified number. The official direct-billing flow uses the labels 'Cancel Your Subscription' then 'Confirm your cancellation'; references to a 'Manage Subscription' button, a save offer, and a cancellation-reason prompt come from third-party guides and are not in the official documentation. A clean shortcut to the official cancel article is help.hbomax.com/cancel.

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