How to cancel Disney+
Last verified 2026-06-16 · official source
Steps to cancel Disney+
- FIRST determine who bills you. If you signed up through Apple, Google Play, Roku, Amazon, Hulu, or a TV/phone/cable provider, you CANNOT cancel inside Disney+ and must cancel with that billing partner instead (see gotchas). The steps below are for subscriptions billed directly by Disney+.
- Open a web browser and go to DisneyPlus.com, then log in to your account. If you start in the Disney+ mobile app, it will hand you off to a mobile browser to finish, so using a browser directly is the reliable path.
- Select your profile avatar in the top-right corner and choose 'Account'.
- Find the 'Subscription' section and select your Disney+ plan.
- Select 'Cancel Subscription'.
- If Disney+ offers a retention deal or a 'Pause' option instead of cancelling, decline it and continue the cancellation flow to fully cancel.
- Follow the remaining prompts and confirm the cancellation.
- Confirm you see a cancellation confirmation and/or an access end date. You keep access until the end of the current billing period.
Disney+ cancellation phone
1-888-905-7888
Things to watch out for
- App-store / third-party billing redirect: If you subscribed via the Apple App Store, cancel at Settings > [your name] > Subscriptions > Disney+ > Cancel Subscription. Via Google Play, cancel at Play Store > profile icon > Payments & subscriptions > Subscriptions > Disney+ > Cancel subscription. Via Roku, from the Home screen highlight the Disney+ tile, press the Star button, choose 'Manage subscription', then 'Turn off auto-renew'. Via Amazon Prime Video, go to Account & Settings > Subscriptions, find Disney+, and select 'Unsubscribe'. If billed through Hulu or a TV/phone provider, cancel with them.
- No refunds for the direct Disney+ plan: cancelling stops future billing but does not refund the current period. You keep access until the end of the period you already paid for, then it stops.
- Billing-cycle timing: access continues to the end of your current term (monthly, annual, or promotional), so cancel before the next renewal date to avoid another charge.
- Free trial timing: if on a free or discounted trial, cancel before the trial ends to avoid being charged. If billed through Apple, Apple requires cancelling at least 24 hours before the trial or renewal date.
- Pause vs cancel: direct Disney+ subscriptions can be paused instead of cancelled (pause is not available on some bundles), but pausing is not cancelling and you will be charged again when the pause ends. Complete a full cancel if that is your intent.
- Uninstalling the app does NOT cancel your subscription; you must cancel through the account/billing flow.
- Cancelling does not delete your Disney+ or MyDisney account, only the paid subscription.
- The Disney+ mobile app does not complete cancellation by itself; it sends you to a browser. Cancelling on a web browser at DisneyPlus.com is the reliable method.
Refunds
Disney+ does not issue refunds or credits for partially used direct subscriptions; you keep access until the end of the current paid period and are not charged again. Refunds for subscriptions purchased through a third party (Apple, Google, Amazon, Roku, etc.) follow that platform's own refund policy; Amazon Prime Video states cancelling does not generate a refund for previous charges.
Cancellation for direct Disney+ billing is self-serve online via a web browser; no phone call or in-person visit is required. The biggest trap is app-store/third-party billing: if you did not sign up directly on Disney+, the cancel control lives with the billing partner (Apple, Google, Roku, Amazon, Hulu, or a TV/phone provider), not inside Disney+. The reliable entry point is DisneyPlus.com > avatar > Account > Subscription > Cancel Subscription. The Disney+ mobile app hands you off to a browser to finish, so it does not complete cancellation on its own. Disney's own help domain (help.disneyplus.com) was not directly fetchable during verification (Cloudflare-protected), so the navigation path and the phone number were confirmed via the official help page summary plus independent reputable sources (Engadget, Tom's Guide) and the partner platforms' own help pages (Apple, Google, Roku, Amazon Prime Video). For live support use the official Contact Us page (help.disneyplus.com/contact-us) for chat or phone.