How to cancel Peacock
Last verified 2026-06-16 · official source
Steps to cancel Peacock
- First confirm WHO bills you. If you signed up directly at peacocktv.com (card or PayPal on file with Peacock), follow the steps below. If you signed up through Apple, Google Play, Roku, Amazon, or a Comcast/Xfinity or Spectrum bundle, you CANNOT cancel at Peacock; cancel at that provider instead (see gotchas).
- For a direct Peacock account, open a web browser (desktop or mobile browser) and go to peacocktv.com. The cancel option is not reliably exposed inside the mobile or TV apps, so use a browser.
- Sign in with the email and password tied to your Peacock account.
- Click the Profile (avatar) icon in the top right corner.
- Select Account.
- Find the Plans & Payment section.
- Click Change or Cancel Plan, then click Cancel Plan.
- Peacock typically shows a retention screen offering a discounted rate (a 'Wait, don't go' style page). To decline it, continue past the offer rather than accepting it.
- Follow the remaining prompts (Continue / Cancel Plan) to finalize. Click Cancel Plan again if asked to confirm.
- Confirm you receive a cancellation confirmation on screen and by email. Your plan stays active until the end of the current paid period, then stops renewing (it does not delete your account).
Things to watch out for
- TIMING (official, from Peacock Terms of Use): you must cancel your subscription no later than the DAY BEFORE your next recurring billing date to avoid being charged for the next subscription term. Cancellation takes effect at the end of the current term.
- FREE TRIAL / PROMO: cancel before the trial or promotional period ends or you roll into a paid term. Peacock warns you may not get a separate notice that a trial or promo period is about to end. Cancelling during the trial still lets you watch until the trial end date.
- APP-STORE / THIRD-PARTY BILLING: if you subscribed through Apple App Store, Google Play, Roku, or Amazon, you MUST cancel in that store, not at Peacock. Apple: Settings > [your name] > Subscriptions > Peacock. Google Play: Play Store > profile icon > Payments & subscriptions > Subscriptions > Peacock > Cancel subscription. Roku: highlight Peacock > press the star (*) button > Manage subscription > Cancel subscription (or my.roku.com). Amazon: Memberships & Subscriptions > Peacock > Cancel subscription.
- BUNDLES: Peacock included with Comcast/Xfinity or Spectrum is managed by that provider; cancel or downgrade through Xfinity or Spectrum, not through Peacock.
- Cancelling Premium or Premium Plus does not delete your account; it reverts you to a logged-out / non-paying state. Deleting the account entirely is a separate action.
- Always cancel through the SAME service that charges you; logging in at peacocktv.com will not stop an Apple, Google, Roku, Amazon, or Xfinity charge.
Refunds
Per Peacock's Terms of Use, no prorated refunds or credits are issued unless required by applicable law. When you cancel, you keep full access until the end of the period you already paid for, then it stops renewing. Peacock may issue a refund, credit, or discount at its sole discretion, but that is the exception, not the rule.
Direct-billed Peacock cancellation is fully self-serve online; no phone call or in-person visit is required. Peacock does not publish a dedicated cancellation phone line for direct accounts (support is via the Help Center and chat), so the phone field is left empty rather than guessed. A '1-855-333-0920' number appears on third-party aggregator/Tumblr pages but is NOT on any official Peacock domain and was not included. Cancellation is best done in a desktop or mobile WEB BROWSER; the cancel control is not consistently available inside the Peacock mobile/TV apps, which is why can_cancel_in_app is false. The cancel_url points to peacocktv.com/account (the account page, which prompts sign-in); from there go to Plans & Payment > Change or Cancel Plan. Timing and refund language is taken directly from Peacock's official Terms of Use; the step navigation and per-store third-party steps are corroborated by Engadget and Cloudwards plus the official Xfinity support page, because Peacock's JS-rendered help articles could not be fetched verbatim.