How to cancel Netflix
Last verified 2026-06-16 · official source
Steps to cancel Netflix
- Open a web or mobile browser and go to https://www.netflix.com/cancelplan (this is the same Manage Membership / Cancel option you reach from Account in the Netflix app).
- Sign in with the email and password on the account if you are not already signed in.
- On the cancellation page, select Cancel (it may also read Cancel Membership).
- Select Finish Cancellation to confirm.
- Confirm the page shows your membership is cancelled, and check for the confirmation email Netflix sends to the email on the account. If you do not receive that email, the cancellation did not complete.
- Note that signing out of Netflix or deleting the app does NOT cancel your account. The Finish Cancellation flow is the only way to end the membership.
- If you do not see a Cancel option in your account, you are billed through a third party (Apple, Google, Roku, Amazon, or a carrier) and must cancel with that payment partner instead (see gotchas).
Things to watch out for
- No refunds: when you cancel, the account stays active until the end of your current billing period, then closes. Per the Netflix Terms of Use (Section 2.8), payments are nonrefundable and there are no refunds or credits for partially used periods. Cancel anytime, but expect to keep access (not money back) through the period you already paid for.
- Billed through Apple: if there is no Cancel option on your Netflix Account page, you must cancel via Apple (iPhone or iPad Settings, tap your name, then Subscriptions, or see support.apple.com/HT202039). If you cancel through Apple, the subscription is put on hold for 30 days and is then completely cancelled. Per Apple's policy, cancel more than 24 hours before your renewal date or it may renew.
- Billed through Google Play: open the Google Play Store app, tap your profile icon, then Payments and subscriptions, then Subscriptions, select Netflix, then Cancel subscription (on the web, play.google.com/store/account routes to the same subscriptions list). If Netflix is not listed, you are signed into the wrong Google account. The subscription runs until the end of the current billing period.
- Billed through Roku, Amazon, or a carrier: if no Cancel option appears in your Netflix account, cancel through that partner's subscription settings instead. Check your Netflix Account page under the Membership section to see which payment partner bills you.
- Charged after canceling usually means the account was accidentally restarted by you or someone using it. Re-cancel, change your account password, and sign out of all devices to keep it from being restarted.
- Free trials and posted charges: cancel before the trial or renewal date to avoid the next charge. Canceling does not refund a charge that has already posted.
- Pause instead of cancel: during the cancellation flow Netflix may offer to pause your membership rather than cancel. Pausing is optional and does not block cancellation; just proceed to Finish Cancellation to fully cancel.
Refunds
Netflix does not issue refunds for partial billing periods. Per the Netflix Terms of Use (Section 2.8): payments are nonrefundable and there are no refunds or credits for partially used subscription periods; following cancellation you keep access through the end of the current billing period, then the account closes with no further charge. There is no proration. A charge already posted (including the first charge after a free trial) is not refunded by canceling.
Verified 2026-06-15 against the official help.netflix.com domain (cancel steps node 407, Apple billing node 25097, charged-after-cancel node 124418) and the Netflix Terms of Use (legal/termsofuse, Section 2.8 for the refund language). The direct cancel link netflix.com/cancelplan is confirmed by node 407 and corroborated by current search results. No official Netflix cancellation phone number is verifiable on the help domain, so the phone field is left empty rather than fabricated. A regional Call Us option exists on help.netflix.com, but cancellation is fully self-serve online and no phone call or in-person visit is required.