How to cancel Notion

Last verified 2026-06-16 · official source

Difficulty: EasyTime: About 3 minutes onlineOnline

If you subscribed through an app store: Notion is normally billed directly by Notion (debit/credit card, Apple Pay, SEPA direct debit, or Stripe Link) and you cancel on web/desktop via Settings then Billing then Change plan. BUT if you originally subscribed through the Apple App Store on iPhone/iPad, Apple is the biller and Notion cannot cancel or refund it; cancel via iPhone Settings then your name then Subscriptions then Notion then Cancel Subscription, and request refunds at reportaproblem.apple.com. Subscriptions bought through Google Play are managed at play.google.com/store/account/subscriptions. Notion's help center explicitly says App Store purchases must be handled with Apple directly.

Steps to cancel Notion

Open Notion on a desktop computer or in a web browser at notion.so and log in (you cannot cancel from the iOS/Android mobile app).
Click Settings in the left-hand sidebar.
In the settings pop-up window, click Billing in its sidebar.
Click Change plan.
Select the Free plan and click Continue. If prompted, optionally answer the feedback question about why you're leaving.
Click Downgrade to confirm. You will see when your current plan ends. Your paid features stay active until the end of the current billing cycle, then the workspace drops to the Free plan.

Watch for the save offer. Notion's official help pages document no discount, pause, or retention save offer in the cancel flow. You may see an optional one-question feedback prompt about why you're leaving, but no save offer is documented.

Things to watch out for

Auto-renews until you cancel. Notion states your monthly or annual subscription automatically renews until you cancel it. Cancelling stops renewal but you keep paid access through the end of the cycle you already paid for; there is no automatic mid-cycle proration (request a refund instead if eligible).
You cannot cancel from the Notion mobile app. Notion's help center states you can only make modifications to your plan on desktop or web.
Plans apply per workspace, not per account. If you have multiple paid workspaces you must cancel each one separately.
Free trial trap: if you entered payment info to start the 30-day Business plan trial, Notion auto-renews into a paid Business subscription when the trial ends. Cancel before the trial ends via Settings then Explore plans to be moved to the Free plan instead of being charged.
Refund window is short: contact Notion within 3 days of the invoice date for monthly billing, or within 30 days for annual billing. Request via in-app chat or email; refunds are not automatic on cancel.
If you subscribed through the Apple App Store, you must cancel and request refunds through Apple, not Notion.
Notion AI credits purchased separately are only refundable if completely unused; once any portion is used they are no longer eligible for a refund.

Refunds

Refunds are not automatic. Eligibility: contact Notion within 3 days of the invoice date for monthly billing, or within 30 days for annual billing, via in-app chat or email. App Store purchases must be refunded through Apple; online/Google Pay purchases are refunded by Notion. Unused Notion AI credits are refundable; once any portion is used they are not.

No official standalone deep-link cancel URL exists. Notion's Billing screen is an in-app Settings pop-up reached at Settings then Billing then Change plan on web (notion.so) or the desktop app, not a separate web page, so cancel_url is left empty rather than fabricated. There is no cancellation phone number; support is in-app chat or by email only. can_cancel_in_app is false because the Notion mobile app cannot cancel; App-Store-billed iOS subscriptions are cancelled in the device's system Settings, not inside the Notion app.

How to cancel Notion

Steps to cancel Notion

Things to watch out for

Refunds

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