How to cancel Dropbox
Last verified 2026-06-16 · official source
Steps to cancel Dropbox
- Web (if you subscribed directly through Dropbox): Go to dropbox.com and log in to your account.
- Click your avatar (profile picture or initials) in the bottom-left corner.
- Click 'Manage account'.
- Scroll to the bottom of the page and click 'Cancel plan' (for a free trial it reads 'Cancel trial').
- Choose a reason for canceling when prompted.
- Click 'Continue' (or 'Continue canceling'), then confirm with 'Confirm cancel' (or 'Confirm change' when downgrading) and follow any remaining prompts.
- Verify: you should receive a confirmation email from no-reply@dropbox.com with the subject 'Dropbox Plan will not renew'. You can also re-open Manage account to confirm the plan is no longer set to renew.
- If 'Cancel plan' does NOT appear, your subscription was bought through a mobile app store and must be canceled there instead (see in-app steps below).
- Apple (iPhone/iPad) billing: Open the Settings app, tap your name, tap 'Subscriptions', tap 'Dropbox', then tap 'Cancel Subscription'.
- Google Play (Android) billing: Open the Dropbox app, tap the 'Account' tab (bottom right), tap 'Manage your subscription', tap 'How to cancel', tap 'Cancel plan' at the bottom, then tap 'Cancel subscription' in Google Play.
Things to watch out for
- Cancellation is NOT immediate: your plan keeps working and converts to the free Dropbox Basic tier only at the end of your current billing cycle (exception: free trials signed up via PayPal drop to Basic immediately on cancel; credit-card trials convert to Basic at the end of the trial period).
- Free trial trap: if you do not cancel before the trial ends, you will be charged for the full subscription. After canceling a trial you cannot restart the same trial for one year.
- Downgrading is NOT the same as deleting your account, and deleting the Dropbox app does NOT cancel your subscription.
- After downgrade you are limited to 2 GB of storage; if you are over 2 GB, Dropbox stops syncing files and blocks new uploads (your existing files remain accessible). If you stay over quota, Dropbox may eventually delete your least-recently-modified files to get back under the limit, after notifying you first.
- App-store billing redirect: if you subscribed through Apple or Google, the 'Cancel plan' button will not appear on dropbox.com and you must cancel in the App Store / Google Play instead.
- On the free Basic tier you have 30-day version history, so deleted files and earlier file versions are recoverable for only 30 days.
Refunds
Most Dropbox subscription payments are non-refundable. Official exception verified on Dropbox's refund page: residents of the EU, UK, or Turkey are eligible for a refund if they cancel a Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of purchase, by contacting Dropbox support. App-store purchases (Apple/Google) must be refunded through that store, not Dropbox. Direct-debit payers may seek a chargeback through their bank, but a chargeback forcibly downgrades the account to Basic (and locks team accounts). Some third-party blogs claim a blanket '30-day money-back guarantee' that is NOT stated on Dropbox's official refund page, so do not rely on it.
Steps above cover individual plans (Plus, Professional, Essentials) and individual free trials, which is the typical paid-subscription case. Family plans (cancel via the Family manager account, effective end of billing cycle) and Team/Business plans (an admin cancels and the team reverts to Basic) follow separate Dropbox help articles. Dropbox has no published cancellation phone line; phone support exists only as a paid team Premium Support add-on via callback request, with no public number, so account/billing cancellation is handled via dropbox.com help, not a call center.