How to cancel Adobe Creative Cloud
Last verified 2026-06-16 · official source
Steps to cancel Adobe Creative Cloud
- Go to https://account.adobe.com/plans and sign in with the Adobe ID (email + password) that owns the subscription. Note: if you bought Creative Cloud through the Apple App Store, Google Play, Microsoft, or Samsung, you will NOT see a cancel option here and must cancel with that store instead (see gotchas).
- On the Plans page, find the plan you want to end and select 'Manage plan'. (If the cancel option is unavailable, Adobe may be processing a payment or there is a payment problem; try again in 24 hours.)
- Under Manage plan, select 'Cancel your plan'.
- Review your plan details, then select 'Continue to cancel'. (Adobe may show a retention 'special offer' such as a discount or a switch-to-a-cheaper-plan screen here; to actually cancel, decline the offer and keep proceeding.)
- Select a reason for cancellation, then select 'Continue'.
- Review the cancellation details (this screen shows any early-termination fee and your final access date), then select 'Confirm cancellation'.
- Once completed, check your email for a confirmation from Adobe, and/or verify on your account page that the plan now shows as cancelled.
- If you have more than one plan, repeat for each one. Cancelling one plan does not cancel your other active plans.
Things to watch out for
- 14-day rule: cancel within 14 days of your initial purchase for a full refund. After 14 days the payment for the current period is generally non-refundable.
- Annual, paid-monthly plan: if you cancel after the first 14 days you are charged an early termination fee equal to 50% of the remaining contract balance (for example, cancel in month 9 of 12 and you owe 50% of the remaining 3 months).
- Annual prepaid plan: after the 14-day window you keep access until the end of the prepaid term; cancellation stops the next renewal rather than giving a mid-term refund.
- Monthly (no annual commitment) plan: you can cancel anytime with no early termination fee, and access continues until the end of the current billing month (no refund after 14 days).
- App-store billing redirect: if you subscribed through the Apple App Store, Google Play, Microsoft, or Samsung, Adobe cannot cancel it. You must cancel through that provider (Apple: Settings > your name > Subscriptions; Google Play: Subscriptions in the Play Store). Uninstalling the Adobe app does NOT cancel the subscription.
- Cancelling stops future renewal but is not instant termination: your paid apps and services keep working until the end of the current billing period.
- After cancellation your account converts to a free membership and cloud storage drops to 5 GB. If you are over the limit you have 30 days to reduce usage before you risk losing access to files stored on Adobe's servers, so download anything you need first.
- Multiple plans must each be cancelled separately.
Refunds
Full refund if you cancel within 14 days of your initial purchase. After 14 days the current period's payment is generally non-refundable. For annual paid-monthly plans cancelled after 14 days, an early termination fee of 50% of the remaining contract balance applies. Adobe's stated refund processing time varies across its help pages (figures of roughly 5 to 14 days appear), and your bank may take additional time to post it.
Self-serve cancellation is done online at the Adobe account Plans page; no phone call or in-person visit is required for web/direct-billed subscriptions. Adobe documents the cancel flow as a self-serve web process and offers live chat support from the help pages if the flow fails; a phone line is not the documented cancellation method, so the phone field is left empty. There is no separate in-app 'cancel' button inside the desktop Creative Cloud app for direct subscriptions (cancellation routes to the web account page); the app-store path applies only to subscriptions actually billed through a mobile app store. Verification note: helpx.adobe.com pages repeatedly timed out on direct fetch (bot protection / slow render), so facts were confirmed via search-result excerpts drawn from those same official Adobe pages, corroborated across multiple pages.