How to cancel McAfee

Last verified 2026-06-16 · official source

Steps to cancel McAfee

1. Go to https://myaccount.mcafee.com and sign in with the email and password tied to your subscription (you can also reach this from https://www.mcafee.com by signing in). Important: cancelling means turning OFF auto-renewal in your account. Uninstalling the McAfee app does NOT cancel the subscription or stop billing.
2. Once signed in, click 'Subscriptions' (in some account versions this section is labeled 'Auto-Renewal' or is found under 'My Account').
3. Find the subscription you want to stop and click 'Cancel' next to it. (Alternatively, at service.mcafee.com you can select 'Account' in the top right, then 'Auto-Renewal Settings'.)
4. Scroll down and click 'Cancel Auto-Renewal' to begin cancellation.
5. A retention / 'Before you go...' screen may appear offering a discount or reasons to stay. To proceed, confirm again by clicking the cancel / 'Cancel Auto-Renewal' button and click through any remaining confirmation screens until you see a cancellation confirmation message.
6. Confirm you receive an email confirming auto-renewal is turned off. Keep it as proof.
7. If you also want money back for a charge already taken, there is no self-service refund form: contact McAfee Customer Service by phone (1-866-622-3911) or live chat via https://service.mcafee.com and request a refund. Refunds are available within 30 days of an initial annual purchase or within 60 days of an annual auto-renewal charge (monthly plans are not eligible). Have your account email, the charge amount, and the charge date ready.
8. IMPORTANT: if you bought McAfee through the Apple App Store or Google Play (or it came bundled through a retailer/PC maker or ISP), you may not be able to cancel it in your McAfee account. In that case cancel through that provider's subscription settings instead (see the app-store note).

McAfee cancellation phone

1-866-622-3911 (Reported as 24/7 by third-party sources (GetHuman and others). McAfee does not publish exact consumer support hours on its own loadable pages, so treat 24/7 as unconfirmed.)

Things to watch out for

• Uninstalling the McAfee software does NOT cancel the subscription; you will still be billed. You must turn off auto-renewal in your account.
• BILLING TIMING: McAfee's auto-renewal charges the card on file about 30 days BEFORE the subscription's expiration date, not on the expiration date itself. To avoid a charge, turn off auto-renewal well before the renewal date.
• Disabling auto-renewal stops FUTURE charges but does not refund or shorten your current paid term; your protection runs until the current period ends.
• The account UI varies by version; the cancel control may appear under 'Subscriptions' or 'Auto-Renewal', and the final button is typically 'Cancel Auto-Renewal'.
• Monthly McAfee plans are NOT covered by the money-back guarantee, so a monthly charge generally cannot be refunded; only annual plans qualify (30-day initial / 60-day renewal windows).
• SCAM WARNING: many fake 'McAfee cancellation' phone numbers and pop-ups circulate online (forum/Goodreads spam). Use only 1-866-622-3911 or the official service.mcafee.com chat. McAfee will not ask for remote access or payment to 'process' a refund.
• Refunds are NOT automatic; if you were already charged, you must contact support and request one within the eligible window.

Refunds

McAfee's money-back guarantee gives a full refund on request within 30 days of an initial annual purchase, or within 60 days of an annual auto-renewal charge. Monthly subscriptions are not eligible for a refund. There is no self-service refund form; you must request it through McAfee Customer Service by phone (1-866-622-3911) or live chat at https://service.mcafee.com. Have proof of purchase (charge amount, date) and your account email ready.

Cancellation = turning off auto-renewal in McAfee My Account (myaccount.mcafee.com > Subscriptions > Cancel > Cancel Auto-Renewal), or the alternate service.mcafee.com > Account > Auto-Renewal Settings path. Fully self-service online; phone/chat (1-866-622-3911) is only needed for a refund. McAfee's own help articles (000001781 'Change or cancel auto-renewal', 000001677 'Auto-Renewal FAQ', 000001679 refund policy) and Contact Us page consistently TIMED OUT to direct fetch (heavy Salesforce/JS portal), so step wording was assembled from McAfee's own search-result snippets plus corroborating reputable sources (LegalClarity, TrustedSite, GetHuman, SafetyDetectives). Article 000001781 title and the Subscriptions/Cancel Auto-Renewal flow are confirmed via search snippets. Phone 1-866-622-3911 corroborated by GetHuman and the official service.mcafee.com direction; 24/7 hours could not be confirmed on McAfee's own loadable pages, so it is flagged unconfirmed. Apple/Google app-store cancellation routing confirmed (LegalClarity). CORRECTIONS from draft: (1) removed the free-trial gotcha claiming a credit card is required and the trial auto-converts; multiple sources state the standard McAfee Total Protection free trial requires NO credit card and does not auto-convert (you get an email to subscribe), so the claim was unsupported and has been dropped. (2) Added the monthly-plans-not-eligible-for-refund caveat (annual only). (3) Narrowed the app-store note to Apple/Google (authoritatively confirmed) plus retailer/PC-maker/ISP bundles; dropped the unconfirmed 'Amazon Memberships & Subscriptions' routing and the 'remove your saved payment method' step that no source supports. (4) Updated Apple/Google cancel steps to current 2026 Apple Support and Google Play Help wording.

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