How to cancel BetterHelp
Last verified 2026-06-16 · official source
Steps to cancel BetterHelp
- Log in to your BetterHelp account at betterhelp.com (or in the BetterHelp app).
- Open the Menu, then go to My Account (also labeled Account Settings).
- Select Payment Settings.
- Click Change Plan / Quit Counseling, then choose the final option, Quit Counseling / Quit Therapy.
- Answer the short questions about your reason for leaving (this is where any retention/save prompt appears), then confirm.
- Watch for the confirmation email from BetterHelp; if you do not receive one, email contact@betterhelp.com to confirm the cancellation.
- Optional, to also delete your data: go back to Menu > My Account > Personal Information and click Request Erasure.
- IMPORTANT: If you signed up through the iPhone/iPad app, cancel in Apple instead (Settings > [your name] > Subscriptions). If you signed up through the Android app, cancel in Google Play (Play Store > profile > Payments & subscriptions > Subscriptions). Canceling inside the BetterHelp site will NOT stop app-store billing, and app-store signups may not even show a cancel option inside your BetterHelp account.
Things to watch out for
- No phone cancellation: BetterHelp has no confirmed official customer service phone number (a site search of betterhelp.com surfaces none); cancel in-account online or via email (contact@betterhelp.com). A '1-888-688-9296' number circulates on third-party complaint sites but is not confirmed by BetterHelp.
- Pre-paid, no proration: cancellation is not prorated and you are NOT refunded for unused days in the current billing period. You keep access through the end of the period you already paid for, but you avoid future charges after canceling.
- Billing is usually on a 4-week cycle even though the price is shown per week; weekly billing is an optional choice, not the default. Either way, cancel before your next billing date to avoid another charge.
- Cancel on the SAME platform you signed up on. If you subscribed via the Apple App Store or Google Play, you must cancel there; BetterHelp's website cannot stop app-store billing, and app-store signups may not show a cancel option in your BetterHelp account.
- Canceling does not delete your account or data. Use Request Erasure separately if you want your data removed.
- Free trials are promotional and inconsistent (sometimes a limited offer, often none, sometimes just a percent-off first month instead). If you took a promo, cancel before it converts to avoid being charged.
- Refunds are only case-by-case via customer support, not guaranteed.
- The separate FTC $7.8M settlement (final order July 2023; about $10 partial refunds first mailed June 2024 to Aug 2017-Dec 2020 customers) is a one-time privacy/data-sharing matter, NOT the normal cancellation refund policy.
Refunds
Standard policy: cancellations are not prorated and unused days in the current cycle are not refunded; you keep access through the end of the current paid period. Refunds are granted only case-by-case by contacting support (contact@betterhelp.com). If billed via Apple or Google, refund requests go through that store (for example reportaproblem.apple.com), not BetterHelp. Note: the FTC $7.8M settlement refunds (about $10 each, first mailed June 2024 to customers from Aug 1, 2017 to Dec 31, 2020) are a one-time privacy-case payout, separate from normal cancellation refunds.
Cancellation is fully online (web or app); no phone call or office visit is required. BetterHelp has no confirmed official phone line, so its own recommended contact is the in-account flow plus email contact@betterhelp.com. Confidence is medium because betterhelp.com (and several cited guides) block automated page fetches, so the exact in-account menu labels (Menu > My Account > Payment Settings > Change Plan / Quit Counseling) are corroborated across multiple consistent guides and the search index of BetterHelp's own advice page rather than read verbatim from the live page; FTC, Apple, and Google Play facts are from authoritative sources read directly or via their official search summaries. The official, most-corroborated support address is contact@betterhelp.com (some third-party guides list contact@betterhelp.co; that variant is unverified).