How to cancel Skillshare
Last verified 2026-06-16 · official source
Steps to cancel Skillshare
- FIRST, determine how you signed up. If you started your Skillshare membership or free trial on skillshare.com (website), use the web steps below. If you signed up through the iOS App Store or Google Play, Skillshare CANNOT cancel for you and you must cancel in that app store instead (see the app-store steps at the end).
- WEB (desktop): Open a web browser, go to skillshare.com, and sign in to your account.
- Open Account settings (click your profile icon / avatar, top right). You can also go directly to skillshare.com/settings/payments, which prompts you to sign in and then lands on your payment settings.
- In the left menu, select 'Membership & Payments'.
- Click 'Cancel membership'.
- Follow the prompts to confirm. Skillshare may show a reason survey and/or a retention offer (a discount or pause) at this point. To finish cancelling, decline or skip any offer and keep going until you reach a final confirmation screen.
- Confirm. You should see that your membership is cancelled / will not renew. Access continues until the end of the current billing period. To double-check, return to Account settings > Membership & Payments and verify there is no upcoming renewal.
- WEB (mobile browser): Open skillshare.com in your phone's browser (not the app) and sign in. Tap your profile icon, open Account settings, tap 'Membership & Payments', tap 'Cancel membership', then follow the prompts to confirm.
- APP STORE - Apple/iOS (only if you subscribed via the iOS app): On your iPhone/iPad open Settings, tap your name at the top, tap 'Subscriptions', tap 'Skillshare', then tap 'Cancel Subscription' and confirm. Skillshare cannot do this for you.
- APP STORE - Google Play (only if you subscribed via the Android app): Open the Google Play Store app, tap your profile icon, tap 'Payments & subscriptions' then 'Subscriptions', select 'Skillshare', tap 'Cancel subscription' and follow the prompts. Skillshare cannot do this for you.
Things to watch out for
- Cancelling stops auto-renewal but does NOT issue a refund on its own. You keep access until the end of the current billing period (no immediate loss of access, and no proration of time already paid for).
- App-store trap: If you subscribed through the iOS App Store or Google Play, cancelling on skillshare.com will NOT stop billing. You MUST cancel in Apple's Subscriptions settings or in Google Play, and only Apple/Google can refund those purchases. Skillshare states it cannot cancel, refund, or manage app-store subscriptions.
- Uninstalling the app does NOT cancel your subscription. You will keep getting charged until you cancel through the correct channel.
- Free-trial timing: If you are on a free trial, cancel BEFORE it ends to avoid being charged. The subscription auto-converts to paid at trial end (Skillshare offers a 7-day trial via the website and a 30-day trial via the mobile app).
- 7-day free trial refund window is narrow: Skillshare may give a one-time refund only if you contact Support within 48 hours of being charged AND have not used Skillshare since the charge.
- Trials of 14 days or longer are NOT eligible for a refund after the charge, and subscription renewals (monthly or annual) are not refundable.
- Annual plans renew automatically; Skillshare sends a renewal reminder email about 30 days before the renewal date. Cancel before that date to avoid the next charge.
- A retention/save offer (discount or pause) may appear during cancellation. You can skip it. If you accept a reactivation offer, billing resumes automatically.
- No phone line: Skillshare has no published customer-service phone number for cancellations. Support is via email (help@skillshare.com), a support ticket, or live chat (about 9am-5pm ET). For app-store refunds, contact Apple or Google, not Skillshare.
- Cancelling your membership is separate from deleting your account. If you also want your account/data removed, request account deletion separately.
Refunds
Cancelling never auto-issues a refund; it only stops future renewals, and you keep access until the end of the period you already paid for. For a 7-day free trial, you may be eligible for a one-time refund if you contact Skillshare Support within 48 hours of the charge and have not used Skillshare since being charged. Charges after a free trial of 14 days or longer are NOT refundable, and Skillshare does not refund subscription renewals (monthly or annual). EU/UK residents may have additional statutory cooling-off rights under local consumer-protection law. Refunds for purchases made through the Apple App Store or Google Play must be requested from Apple or Google, not Skillshare.
Web cancellation path confirmed verbatim from Skillshare's official Help Center: Account settings > Membership & Payments > Cancel membership > follow the prompts. The direct URL skillshare.com/settings/payments resolves to a real Skillshare page (it redirects to sign-in, then to payment settings after login); it is not an officially documented deep link but it works. The left-menu item is officially named 'Membership & Payments'; the draft's '(some accounts show this as Payments)' aside was removed because it is not documented by Skillshare. Refund terms reflect the current policy (post April 3, 2025): 7-day trial = one-time refund within 48 hours of charge if unused; trials of 14 days or longer are non-refundable; renewals non-refundable; annual renewal reminder ~30 days out; EU/UK cooling-off rights. An older pre-April-2025 policy (annual refundable within 14 days, monthly non-refundable) still appears in an archived help article but is superseded. No phone-based cancellation exists; support is email (help@skillshare.com), ticket, or live chat ~9am-5pm ET. Phone fields left empty because Skillshare publishes no official cancellation phone number (a third-party-listed 202-996-8412 number is not authoritative and was not used).