How to cancel PlayStation Plus
Last verified 2026-06-16 · official source
Steps to cancel PlayStation Plus
- Web (most direct): Go to https://www.playstation.com/acct/management and sign in to your PlayStation account (Account Management).
- Select Subscription from the menu.
- Find PlayStation Plus and select Cancel (Cancel Subscription) below it, then confirm.
- PS5 console alternative: Settings > Users and Accounts > Account > Payment and Subscriptions > Subscriptions > select PlayStation Plus > Cancel Subscription.
- PS4 console alternative: Settings > Account Management > Account Information > Subscriptions > select PlayStation Plus > Cancel Subscription.
- PS App (mobile) alternative: Tap the PlayStation Store icon > tap the menu icon (top right) > Subscriptions Management > select Cancel below PlayStation Plus.
- After cancelling, you keep PS Plus benefits until the end of your current paid period; access then ends. To keep it, select Reactivate Subscription before the next payment date.
Things to watch out for
- Cancelling does NOT trigger an automatic refund. You keep access until the current billing period ends, but you are not refunded for the remaining time unless you qualify under the 14-day refund window.
- Refund window: You have 14 days from the initial transaction date to request a PS Plus refund, even after you start using it. The refund may be reduced pro-rata to reflect the use you have had of the service.
- Free trial gotcha: If you signed up via a free trial, the 14-day period starts the day Sony accepts your order of the free trial, and the trial duration counts toward it. Example: a 7-day trial leaves only 7 days after billing to request a refund.
- Sony may reject a refund if you have downloaded and/or played any game obtained through PS Plus.
- Beyond the 14-day window, cancelling stops future charges but you get no refund for payments already made.
- Cancelling is the same action as turning off auto-renewal: no future billing, with access continuing until the current period ends.
- After expiry you lose monthly games, cloud storage saves, and online multiplayer, but you keep redeemed PS Plus packs/avatars and discounted purchases.
- PlayStation Plus bought directly from Sony is billed via your PSN wallet or card on file, not the Apple App Store or Google Play, so cancel it through PlayStation, not through a phone's app-store subscription settings.
Refunds
14 days from the initial transaction date to request a refund, even after you start using the subscription; the refund may be reduced pro-rata to reflect your usage. Free-trial signups: the 14 days start the day Sony accepts your free-trial order and the trial duration counts toward it. After 14 days there is no refund for payments already made, but cancelling still stops future charges. Sony may reject a refund if you downloaded and/or played a game from PS Plus. Request refunds via PlayStation Support; refunds go to the original payment method where possible, otherwise to your PSN wallet.
No phone call or store visit is required; cancellation is fully self-service online, on console, or in the PS App. No retention/save-offer popup is documented in PlayStation's official cancellation flow. Most direct path is the web account management portal. The official pages reviewed did not list a dedicated cancellation phone number, so phone is left empty.