How to cancel Planet Fitness
Last verified 2026-06-16 · official source
Difficulty: HardTime: Online (where available): about 5 to 10…OnlinePhone or in person
Go to the Planet Fitness cancellation page →If you subscribed through an app store: Standard Planet Fitness gym memberships are billed directly by the club via bank draft or card, not through Apple, Google, Roku, or Amazon, so app-store cancellation does not apply to the membership itself. If you separately subscribed to a Planet Fitness digital product through an app store, that specific digital subscription would be cancelled in that app store; the in-club membership is not.
Steps to cancel Planet Fitness
- First decide your method. Planet Fitness officially accepts three cancellation methods: in person at your home club, by written notice mailed to your home club, or online through the member portal where your specific club and state allow it. Phone, email, online chat, and the PF mobile app are NOT accepted cancellation methods. Online availability is club-dependent and not guaranteed, so confirm with your home club first if unsure.
- ONLINE METHOD (try this first): Go to https://www.planetfitness.com/login and sign in with the email and password tied to your membership (the same login used for the PF app).
- Open the account menu (profile or settings) and look for 'My Account' or membership/billing management.
- Look for a cancellation option. If your home club and state support online cancellation, a cancel-membership flow will appear; follow the prompts and submit. If no cancel option appears, your club does not offer online cancellation and you must use the in-person or mail method below.
- Save or screenshot the confirmation page and any confirmation email as proof of cancellation date.
- IN-PERSON METHOD (most reliable): Visit your home club (the exact location where you signed up; no other club can process it) during staffed front-desk hours. Bring a valid photo ID and your membership number or membership tag.
- Tell the front desk you want to cancel, fill out and sign their cancellation form, and ask for a printed or emailed confirmation receipt on the spot. Keep it.
- MAIL METHOD: Write a cancellation letter addressed to the manager of your home club at the club's street address. Include your full name, date of birth, billing address, and membership number, and state clearly that you are cancelling.
- Send the letter by certified mail with return receipt requested so you have a tracking number and dated proof of delivery. Keep the receipt.
- Whichever method you use, allow up to 7 business days for processing and verify on your bank or card statement that billing has stopped. Follow up with your home club if a charge still posts.
Watch for the save offer. Front-desk staff may offer to pause/freeze your membership, downgrade you to a cheaper plan, or waive a fee instead of cancelling. A freeze keeps you a member and billing can resume (and freezes often have eligibility limits and may carry a small monthly fee), so if you truly want out, decline the freeze and insist on a full cancellation with written confirmation.
Things to watch out for
- Online cancellation is NOT universal. It depends on your membership type, your home club, and your state. The FTC 'click-to-cancel' rule that would have forced easy online cancellation was vacated by the Eighth Circuit Court of Appeals on July 8, 2025, so there is currently no federal mandate (the FTC began a new rulemaking process in early 2026, but no rule is in force). Many franchise clubs still require in-person or mailed notice. If the portal shows no cancel option, that is expected, not a bug.
- Only your HOME CLUB (the location where you signed up) can process a cancellation, whether in person, by mail, or online. No other Planet Fitness location can do it for you.
- You cannot cancel by phone, email, online chat, or the PF mobile app. The mobile app is for workouts, check-in, and billing info, not cancellation.
- Monthly billing deadline: your cancellation notice must be received by the club by the 10th of the month to stop the monthly draft that hits on the 17th, because processing can take up to 7 business days. Miss the 10th and you may be billed one more month.
- Annual fee deadline: your cancellation must be received by the 25th of the month BEFORE your annual fee date to avoid that annual fee (commonly around $49). This is a separate trap from the monthly billing date.
- Commitment (12-month) memberships carry an early-termination buyout fee, commonly cited at $58 (some sources list a higher range up to roughly $99 depending on location and plan), and it must be paid before the cancellation will process. No Commitment (month-to-month) memberships have no buyout fee.
- Get written proof every time: a confirmation receipt in person, a certified-mail return receipt, or a screenshot of the online confirmation. Disputes over 'we never got your notice' are common, and the proof is what protects you.
- After cancelling, watch your statement for one more cycle. If you cancel close to a billing date, one final charge may still post before processing completes.
Refunds
Planet Fitness does not guarantee refunds or proration once a fee is charged, including the annual fee and the final month. Cancel ahead of the relevant deadline rather than expecting money back; any refund is handled at the club level and is not guaranteed.
Planet Fitness clubs are largely franchised, so exact cancellation steps, fees, and online availability vary by location. The official customer service page directs members to contact their home club to confirm the specific policy. The two membership tiers are Classic and PF Black Card. Phone was deliberately left empty: phone is not an accepted cancellation method, and the candidate 'official' support numbers found in third-party sources conflicted and could not be confirmed on Planet Fitness's own domain. The '1 917 695 5272' number appearing in some search results is SEO/spam content (it surfaces only in a single third-party community post), not an official Planet Fitness line, so it was excluded. Re-verified 2026-06-15: in-person or certified mail is the required method for most members; online cancel exists only where state law or the specific club enables it.