How to cancel Peloton App
Last verified 2026-06-16 · official source
Steps to cancel Peloton App
- FIRST determine who bills you. If you signed up directly with Peloton (paying Peloton by card on the website or app), you cancel with Peloton. If you subscribed through an app store (Apple, Google Play, Roku, or Amazon), you MUST cancel on that platform instead, because Peloton cannot cancel a subscription it does not bill.
- IF BILLED BY PELOTON (web): Sign in and go to https://members.onepeloton.com/preferences/subscriptions (Peloton support's official web-cancel path). You can also reach account management at https://www.onepeloton.com/mymembership.
- Find your App Membership in the subscriptions list and select it.
- Turn off auto-renewal / choose Cancel Subscription and confirm. Your subscription stays active until the end date shown under Manage Subscriptions, after which it will not renew.
- IF BILLED THROUGH APPLE (iOS App Store): On your iPhone or iPad, open Settings, tap your name at the top, tap Subscriptions, select Peloton, tap Cancel Subscription, and confirm.
- IF BILLED THROUGH GOOGLE PLAY (Android): Open the Google Play Store, confirm you are signed in to the correct Google Account, tap your profile icon (top right), tap Payments & subscriptions, tap Subscriptions, select Peloton, tap Cancel subscription, and follow the prompts.
- IF BILLED THROUGH ROKU: Press Home on the Roku remote, use the directional pad to navigate to the Peloton channel, press the Star button to open the options menu, select Manage Subscription, select Cancel Subscription, confirm, and select Done. (Alternative: sign in at my.roku.com, open Manage your subscriptions, find Peloton under Active subscriptions, and select Cancel subscription.)
- IF BILLED THROUGH AMAZON (Fire TV/Tablet): Go to Amazon.com and sign in to the Amazon account tied to your Peloton membership, open the Your Account menu (upper right), select Your Android Apps and Devices (under Digital content and devices), select Your Subscriptions, select your Peloton subscription, and select Cancel Subscription. Confirm auto-renew is turned off.
- Verify cancellation: you should receive an on-screen confirmation and/or email, and the subscription should show as not renewing. If billed by Peloton and you cannot complete it online, call Member Support at 1-866-679-9129.
Peloton App cancellation phone
1-866-679-9129
Things to watch out for
- Cancellation is NOT immediate: you keep access until the end of your current paid period (the end date shown under Manage Subscriptions), and only then does it stop renewing.
- No prorated refunds. Peloton's Membership Terms state you are not eligible for a prorated refund of any portion of the membership fee paid for the current period, with limited exceptions for certain New York and Canadian residents.
- App-store billing trap: if you subscribed via Apple, Google Play, Roku, or Amazon, you CANNOT cancel through Peloton's website. Third-party App Memberships must be cancelled through the platform the membership was originally created on, or you will keep getting charged.
- Free trial timing: if you do not cancel before your trial period ends, your account is converted to a paid Peloton Membership and you are charged.
- Annual plans: cancelling does not refund the remaining months. Access runs until the annual renewal date.
- On Amazon specifically, make sure auto-renew is turned off after cancelling, or Amazon may keep charging the card on file.
- Make sure you are signed in to the correct account/Apple ID/Google Account/Amazon/Roku account, or you may not see the Peloton subscription to cancel.
Refunds
Peloton's official Membership Terms state members are not eligible for a prorated refund of any portion of the membership fee paid for the then-current period, with documented exceptions for certain New York and Canadian residents (e.g., New York consumers may cancel within at least 14 days after a first charge at a new higher price with a pro rata refund; British Columbia 10 days, Ontario 10 days, Saskatchewan 7 days). Access continues until the end of the current billing period. For app-store-billed subscriptions, any refund request goes to that store (Apple/Google/Roku/Amazon) under its own policy, not Peloton.
Two membership types exist: the App Membership (this one, app-only) and the All-Access Membership (tied to Bike/Tread hardware). These steps are for the App Membership. The decisive factor is who bills you: cancel with Peloton only if Peloton charges you directly; otherwise cancel on the app store. Peloton's Membership Terms cite https://www.onepeloton.com/mymembership and Member Support at 1-866-679-9129 for cancellation. Member-support phone hours could not be confirmed from an authoritative official source (third-party sources conflict: some say roughly 9am-8pm ET, others 6am-12am ET), so the hours field is left empty rather than guessed; confirm current hours when you call. No documented retention/save-offer flow was found on Peloton's official pages, so that field is left empty.