How to cancel The Wall Street Journal
Last verified 2026-06-16 · official source
Steps to cancel The Wall Street Journal
- First determine HOW you pay. If you subscribed through the Apple App Store, Google Play, or Amazon, you must cancel through that store, not on WSJ's site (see gotchas). If you pay WSJ/Dow Jones directly, continue below.
- Go to the WSJ Customer Center at https://customercenter.wsj.com and sign in with your WSJ account email and password.
- Open your account: select 'My Account' from the left-side menu (or click your name/profile at the top right and choose 'Customer Center' / 'My Account').
- Find your active WSJ subscription in the list and select 'Manage Subscription' (sometimes labeled 'Manage Subscriptions').
- Select 'Cancel Subscription'. Note: a self-serve online cancel button is reliably shown to California residents (required by state law); other subscribers may instead see a 'Call to Cancel' phone number, in which case use the phone steps below.
- Decline any retention or discount offer presented, then click 'Confirm' / 'Cancel Subscription' through the remaining prompts to finalize.
- Confirm you receive a cancellation confirmation on screen and by email. Save that email as proof in case of any post-cancellation charge.
- If no online cancel option appears, call 1-800-568-7625 (1-800-JOURNAL), tell the agent you want to cancel, decline the save offers, and request an email confirmation.
The Wall Street Journal cancellation phone
1-800-568-7625 (Not confirmed from WSJ's own help domain. Third-party sources conflict: a university library guide and one cancellation guide cite Monday to Friday 9:00 am to 7:00 pm Central; other directories list Monday to Friday 7:00 am to 10:00 pm ET and Saturday 7:00 am to 5:00 pm ET (this is tied to the alternate 1-609 number); another guide says Monday to Friday 9:00 am to 5:00 pm ET. Verify when you call.)
Things to watch out for
- App-store billing redirect: if you subscribed via the iPhone/iPad WSJ app (Apple), Google Play, or Amazon, WSJ cannot cancel it. Apple: open Settings, tap your name, tap Subscriptions, tap The Wall Street Journal, tap Cancel Subscription. Google Play: open the Play Store, tap your profile icon, tap Payments & subscriptions, tap Subscriptions, select Wall Street Journal, tap Cancel subscription. Amazon: manage via your Amazon account subscriptions.
- Online self-serve cancel button is most reliably available to California residents (state-law requirement). Other US subscribers and international subscribers are frequently routed to a 'Call to Cancel' phone number instead.
- Billing cycle: cancellation generally takes effect at the END of the current billing period, and monthly/quarterly plans are typically NOT refunded, so canceling the day after a charge usually means no money back. Cancel a few days before your renewal date.
- Intro pricing trap: promotional rates (for example about $1 to $4 per week or month) auto-jump to full price when the promo ends; the renewal notice is easy to miss.
- Auto-renewal: the subscription renews automatically. Set a reminder before the renewal/charge date.
- Bundles: if your plan bundles Barron's, MarketWatch, or other Dow Jones titles, canceling WSJ may affect the bundle; confirm exactly what is being canceled.
- Keep the confirmation email and dispute any charge that posts after a confirmed cancellation.
Refunds
Per third-party guides citing WSJ policy: monthly and quarterly plans are generally non-refundable and cancellation takes effect at the end of the current billing cycle (no refund for the unused remainder). Annual/semi-annual plans are typically prorated to the cancellation date, EXCEPT if you cancel within the final 30 days, in which case there is no refund and cancellation takes effect at cycle end. These terms are corroborated across several independent cancellation guides but could not be read directly from WSJ's own subscriber agreement, which blocks automated access; the agreement linked inside the Customer Center is the authoritative source.
WSJ.com, customercenter.wsj.com, and help.wsj.com all block automated fetching, so the company's own help/agreement pages could not be read directly. The steps, the 1-800-568-7625 (1-800-JOURNAL) phone number, the California self-serve requirement, and the refund/billing rules are corroborated across multiple independent cancellation guides plus a University of Oregon library research guide and the Elliott Report consumer directory, all of which confirm the toll-free number. The app-store cancellation paths are confirmed against Apple's own support page and Google's support documentation. For authoritative, current terms, sign in to the Customer Center and review the subscriber agreement linked there. Confidence is medium because the official WSJ domain could not be loaded to verify verbatim wording or exact current phone hours.