How to cancel The New York Times
Last verified 2026-06-16 · official source
Difficulty: MediumOnlineIn-app
Go to the The New York Times cancellation page →If you subscribed through an app store: If you bought your NYT subscription inside the iOS App Store (Apple), Google Play (Android), Amazon, or Roku, you must cancel through that provider because the NYT website cannot stop app-store billing. Apple: Settings, tap your name, Subscriptions, The New York Times, Cancel Subscription (or on the web at account.apple.com under Subscriptions). Google Play: open the Play Store, tap your profile icon, Payments and subscriptions, Subscriptions, The New York Times, Cancel subscription. Amazon and Roku: cancel under the subscriptions/manage section of that account.
Steps to cancel The New York Times
- FIRST determine where you are billed. If you subscribe through Apple, Google Play, Amazon, or another app store, you MUST cancel there, not on the NYT site (see billed_via_appstore_note). If you signed up directly at nytimes.com, continue.
- Go to nytimes.com and log in to your account (account icon, top right).
- Open Account, then Subscription Overview (the cancellation help page is help.nytimes.com/hc/en-us/articles/360003499613-Cancel-your-subscription).
- In the Manage Subscriptions section, tap or click Cancel your Subscription.
- If your account qualifies for self-service online cancellation, follow the on-screen prompts, decline any retention or save offers, and click through to the final confirmation screen.
- If your account does not show a self-service Cancel button, the page routes you to Chat with us (chat bubble on the help page) or to phone. Start a chat and tell the agent you want to cancel.
- Whether by chat or phone, expect retention offers. State plainly that you have already decided to cancel, you are not interested in any offers, and you want the cancellation processed now. Repeat for each offer; agents typically process after one to three declines.
- Get a confirmation: an on-screen confirmation, a chat transcript, or a cancellation confirmation email. Save it, then verify Subscription Overview shows the subscription ending at the end of the current billing period.
- PHONE alternative (US): call 866-273-3612, Monday to Friday 7am to 10pm ET, weekends and holidays 7am to 3pm ET, and ask to cancel.
Watch for the save offer. When you try to cancel (especially via chat or phone), NYT presents retention discounts, with subscribers reporting offers in the range of roughly $1 to $4 per week. To get past it, decline each offer and repeat firmly that you have already decided to cancel and want it processed now. Agents usually complete the cancellation after one to three refusals. If you accept the deal instead, set a reminder to re-cancel before the promo rate ends, since it auto-renews at full price.
The New York Times cancellation phone
866-273-3612 (Monday to Friday 7:00am to 10:00pm ET; weekends and holidays 7:00am to 3:00pm ET (US Customer Care line). Chat is available daily 7am to 10pm ET.)
Things to watch out for
- NYT does not always offer a true one-click online cancel. Many accounts are routed to a live chat or phone agent who must process the cancellation, so it is not always fully self-serve. NYT was sued over hard-to-cancel dark patterns and only extended online cancellation to all customers in early 2023.
- Access continues until the end of the current billing cycle (you are not cut off immediately).
- The subscription fee is nonrefundable. Per NYT's Terms of Sale, if you cancel you are not entitled to a refund or credit for the time remaining in the current billing period; access simply continues until that period ends.
- Free trials are different: cancelling during a trial usually ends access immediately, so time it for just before the trial bills if you want the full trial.
- If you subscribed through Apple, Google Play, Amazon, or Roku, the NYT website CANNOT cancel it. You must cancel in that app store or the charges continue.
- Expect aggressive save offers (subscribers report discounted rates such as roughly $1 to $4 per week). If you want to truly cancel, keep declining. If you accept a promo deal, set a calendar reminder to re-cancel before the promo rate expires, since it auto-renews at the full price.
- Billing is often charged every 4 weeks rather than monthly, so a 'monthly' price actually bills 13 times a year. Cancel before the next 4-week charge posts.
Refunds
No cancellation fee, but the subscription fee is nonrefundable. NYT's Terms of Sale state that if you cancel you are not entitled to a refund or credit for the time remaining in the current billing period; your paid access continues until the end of the current cycle and then stops. For app-store purchases, refunds are handled by Apple, Google, or Amazon under their own policies (for Apple, via reportaproblem.apple.com), not by NYT.