How to cancel Dollar Shave Club
Last verified 2026-06-16 · official source
Steps to cancel Dollar Shave Club
- Go to us.dollarshaveclub.com and log in with the email you used to sign up (use the Reset your password link on the login page if needed).
- Open your Account page.
- Go to the 'Subscriptions' section on your account page.
- Find the subscription you want to end and select 'Cancel Subscription'.
- If you are offered a pause, skip, or change-frequency option instead, decline it and continue to cancel.
- Follow the prompts and confirm the cancellation.
- Watch for a confirmation email. If you don't receive one, the cancellation may not have gone through, so contact support to verify.
Things to watch out for
- Cancel at least one day before your scheduled order date. Dollar Shave Club's official guidance is to cancel at least one day ahead to avoid being charged for the next order; a cancellation that lands on a packing/shipping day still gets charged.
- The official cancel path is the website (Account page > Subscriptions > Cancel Subscription). There is no verified phone number for cancellation on Dollar Shave Club's own help site.
- Retention offers: during cancellation you may be steered toward pausing, skipping a box, or changing frequency. Decline these if you want to fully cancel.
- No refunds for orders already processed or boxes already shipped, and no cancellation fees.
- If you cannot find your subscription, make sure you are logged in with the original signup email and on the correct regional site (us.dollarshaveclub.com for the US).
- Confirm via the email receipt. If no confirmation email arrives, assume it may not have completed and follow up with support (Live Chat or email).
Refunds
No cancellation fees. Cancelling stops future boxes but does not refund charges already processed or boxes already shipped. Dollar Shave Club's cancellation policy states you can cancel at any time for any reason.
Website cancellation method confirmed on Dollar Shave Club's own help domain (ask.dollarshaveclub.com): Account page > 'Subscriptions' section > 'Cancel Subscription'. The us.dollarshaveclub.com/account URL resolves to a real login/account page with subscription management. Exact official labels are 'Subscriptions' and 'Cancel Subscription' (not 'My Subscriptions', 'Membership Settings', or 'Stop Subscription'). Phone left empty: no cancellation phone number appears on the official help domain, and third-party numbers conflict (1-866-868-0966 vs 1-800-372-7797). Official contact channels are Live Chat, email, and Facebook Messenger. App-store billing and in-app cancellation could not be authoritatively confirmed and were removed.