Can I cancel Rosetta Stone online?

Yes. You can cancel Rosetta Stone online at https://support.rosettastone.com/cancel-your-subscription/. Follow the steps on this page.

What is the Rosetta Stone cancellation phone number?

1-800-767-3882. Hours: 8am-8pm ET, Monday-Friday.

How to cancel Rosetta Stone

Last verified 2026-06-16 · official source

Difficulty: EasyTime: About 3 minutes onlineOnline

Go to the Rosetta Stone cancellation page →

If you subscribed through an app store: Rosetta Stone is frequently billed through the Apple App Store or Google Play, especially for the Rosetta Stone Sapphire mobile app (listed on both stores; the App Store page states 'Payment will be charged to your Apple account'). If you subscribed inside the app or via a store, Rosetta Stone cannot cancel it for you. Apple-billed: Settings > [your name] > Subscriptions > Rosetta Stone > Cancel Subscription. Google Play-billed: Play Store > profile > Payments & subscriptions > Subscriptions > Rosetta Stone > Cancel subscription. Cancel at least 24 hours before renewal. Apple refunds must be requested from Apple; Google Play refunds can be requested from Rosetta Stone's Memberships team.

Steps to cancel Rosetta Stone

FIRST determine WHERE you bought it: directly from rosettastone.com, or through the Apple App Store / Google Play. You must cancel where you subscribed.
IF PURCHASED DIRECT FROM ROSETTA STONE (newer Sapphire account): On a computer, sign in to Rosetta Stone Sapphire in a web browser.
Click or tap the profile icon in the top right-hand corner and go to 'Account settings'.
Select 'Manage subscription', then click 'Cancel subscription'.
IF PURCHASED DIRECT (older/Classic account): On a computer, sign in, click your current learning language in the top toolbar, select 'My Account', then under 'Your products' select 'TURN OFF AUTO RENEW'.
Note: a direct Rosetta Stone purchase canNOT be canceled in the mobile app or on the mobile website; you must use a computer/web browser.
IF BILLED VIA APPLE (iOS): Open iPhone/iPad Settings, tap your name, tap 'Subscriptions', tap Rosetta Stone, then tap 'Cancel Subscription' (scroll down if needed). Rosetta Stone cannot cancel an Apple-billed subscription for you.
IF BILLED VIA GOOGLE PLAY (Android): Open the Google Play Store app, tap your profile icon, tap 'Payments & subscriptions' then 'Subscriptions', select Rosetta Stone, and tap 'Cancel subscription'.
Verify you received a cancellation confirmation; access typically continues until the end of the current paid period.

Watch for the save offer. No retention or save offer is documented in Rosetta Stone's official cancellation flow.

Rosetta Stone cancellation phone

1-800-767-3882 (8am-8pm ET, Monday-Friday)

Things to watch out for

Cancel where you bought it. App Store / Google Play subscriptions are NOT cancelable through Rosetta Stone; you must cancel in Apple or Google. The Rosetta Stone Sapphire mobile app is billed through these stores (the App Store listing states 'Payment will be charged to your Apple account').
A subscription bought directly from Rosetta Stone canNOT be canceled in the mobile app or mobile website. You must sign in on a computer/web browser.
Two different web account interfaces exist: newer 'Sapphire' (profile icon > Account settings > Manage subscription > Cancel subscription) and older/Classic (learning language > My Account > Your products > TURN OFF AUTO RENEW). Use whichever your account shows.
For app-store billing, cancel at least 24 hours before the renewal/free-trial end date or you may be charged for the next period.
Canceling stops future renewals; it does not auto-refund the current term. Access usually runs until period end.
Refund windows apply ONLY to purchases made directly on rosettastone.com, not via authorized retailers or app stores.

Refunds

Direct website purchases only: Rosetta Stone Sapphire carries a 14-day satisfaction guarantee; Rosetta Stone Classic carries a 30-day money-back guarantee (per the official return policy page). To request a refund on a direct purchase, use the 'Email Us' button at the bottom of the return-policy page (or call), and provide the eight-digit order number from your order confirmation email. Apple App Store purchases must be refunded by Apple. Google Play purchases can be refunded by Rosetta Stone. Authorized-retailer purchases follow that retailer's policy.

Two web cancel paths exist depending on account type (Sapphire vs Classic) and both require a computer/web browser. App-store-billed subscriptions must be canceled in Apple or Google. No phone call is required to cancel a direct web purchase; phone/email is only needed for refund requests. The legacy 'TURN OFF AUTO RENEW' wording and the newer 'Cancel subscription' wording are both quoted verbatim from official support pages, which were live and confirmed during verification.